How to reach the CamCall team — support questions, moderation follow-ups, privacy requests, and press.
Start a video call →For anything account- or call-related, write to us through the support channel listed inside the app once you are signed in — that route carries your account context automatically, which makes most fixes one reply instead of five. Signed-out visitors can use the same address; just tell us the email your account uses, if you have one.
Three things speed everything up: the email on your account, roughly when the problem happened, and what you expected versus what you saw. Screenshots help for anything visual. You never need to send passwords, full card numbers, or ID documents to get help.
Inside a live call, the report button is always the fastest option — it attaches the session context moderation needs and reaches a human reviewer. Use this contact route for follow-ups on a report you already filed, or for safety concerns that happened outside a call. The community guidelines explain what moderation acts on.
To access, correct, or erase account data, say so plainly in your message and we will take it from there. The privacy policy lists what the service stores and why. Personal information is never sold, and privacy requests are free.
Most messages get a first human reply within a couple of business days; safety reports move faster. While you wait, the help center answers the questions that arrive most often — camera permissions, coins, and matching included.